Privacy Policy
Last updated: July 20, 2026
Perma Seal Windows & Doors Ltd. (“Perma Seal,” “we,” or “us”) respects your privacy. This policy explains what personal information we collect, why we collect it, and the choices available to you when you use permasealwindows.com or contact us.
What we collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, phone number, city, and postal code.
- Project information, such as your property needs, requested products or services, budget, timeline, and anything included in your message.
- Financing information, such as an anticipated purchase amount and preferred payment schedule. Do not send banking credentials, payment-card numbers, government identification numbers, or passwords through our forms or chat.
- Career information, such as your name, email, position of interest, and message.
- Chat and correspondence, including messages sent through Tawk.to, email, or telephone.
- Website-use information, such as your IP address, approximate location, browser, device, pages visited, referral source, cookie identifiers, and interactions with the website.
If you become a customer, we may also keep records needed to prepare estimates, schedule and complete work, process invoices, provide warranties, and support your project.
How we use your information
We use personal information to:
- respond to questions and consultation or quote requests;
- assess, plan, schedule, and complete projects;
- provide customer service and warranty support;
- discuss financing options and, with your authorization, introduce you to a financing provider;
- review career inquiries;
- operate, secure, and improve the website;
- measure website traffic, advertising, and conversions;
- prevent fraud, spam, and misuse; and
- meet business, accounting, legal, and regulatory requirements.
We will not use your information for a materially different purpose unless we obtain any additional consent required by law.
Cookies and website services
The website uses cookies, pixels, and similar technologies. Some are needed for security and site operation. Others support analytics, advertising, chat, and reviews.
Our website currently uses:
- Cloudflare and WordPress for website operation and security;
- Google Analytics and Google Tag Manager to understand website use;
- Google Ads and Meta Pixel to measure advertising and conversions and support remarketing where enabled;
- Google reCAPTCHA to prevent spam and automated form submissions;
- Tawk.to to provide live chat;
- More Good Reviews to display review content; and
- Google Fonts to display website fonts.
These services may collect technical information, online identifiers, page activity, and approximate location. Advertising tools may use cookies or hashed identifiers, depending on their settings and your choices.
You can block or delete cookies through your browser. Doing so may affect some website features. You can also use Google’s Analytics Opt-out Browser Add-on, Google advertising controls, and Meta advertising preferences.
You can learn more through the Google Privacy Policy, Meta Privacy Policy, Tawk.to Privacy Policy, and Cloudflare Privacy Policy.
When we share information
We may share personal information with:
- personnel and contractors who need it to perform their work;
- companies that provide website hosting, security, email, analytics, advertising, chat, reviews, accounting, or other services for us;
- project partners or professional advisers where reasonably necessary;
- Canadian financing providers when you request financing help and authorize the disclosure; and
- courts, government authorities, or other parties when required or permitted by law.
A financing provider will handle information under its own privacy policy and will make its own approval or credit decisions.
We limit disclosures to what is reasonably necessary for the applicable purpose.
Processing outside Canada
Some website providers process information outside Canada, where foreign laws may apply.
- Tawk.to stores chat data in the United States.
- More Good Reviews may process information in the United States.
- Cloudflare primarily stores information in the United States and the European Economic Area and operates globally.
- Google and Meta may process information in the United States and other countries where they or their providers operate.
You may contact our Privacy Officer for more information about our use of service providers outside Canada.
Consent and your choices
When you submit a form or message, you consent to our using the information to respond to and manage that request. We will obtain additional authorization before disclosing a financing inquiry to a financing provider.
You may withdraw or change your consent by contacting us, subject to legal or contractual limits. This may prevent us from providing a requested service or continuing an inquiry.
Retention and security
We keep personal information only for as long as reasonably needed for the purpose for which it was collected and for business or legal requirements. When it is no longer required, we securely destroy it or make it anonymous.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No Internet or storage system is completely secure, so please do not submit sensitive information that our forms do not request.
Access, correction, and complaints
You may ask to access or correct personal information we hold about you. You may also ask a question, withdraw consent, or make a privacy complaint.
Please make your request in writing. We may need to verify your identity and may withhold information where permitted or required by law.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.
Changes to this policy
We may update this policy when our practices, service providers, or legal requirements change. The latest version will be posted here with a revised date.
Contact us
Privacy Officer
Perma Seal Windows & Doors Ltd.
9505 56 Avenue NW
Edmonton, Alberta T6E 0B2
Canada
Email: [email protected]
Phone: +1 780-434-9487